Our core aim is to assure the users privacy
Last updated: 18.04.2020
We generally aim to process as little information as possible, however to operate our services it is required to process some data fields. What data is being processed depends on the application. Thus, the following sections will explain what data is collected depending on the application.
When using the coinXchange platform, we collect the following personal information from you. We need this information in order to properly to perform the service. Without this information, we may not be able to provide you with all the services you want.
In order to perform exchanges, we ask you to provide certain payment information (such as your wallet ID of the destination Wallet). Additionally, we may store some information about the transactions that you make too the platform. If you wish to obtain a status mail, we will therefore need to process your email address.
You may provide us with additional personal information in order to obtain a better user experience when using the coinXchange. This additional data will be processed on the basis of our legitimate interest or, if applicable, with your consent.
For the payment services we must collect the following information necessary for the proper performance of the contract with you and compliance with applicable laws, such as anti-money laundering regulations. Without this data you cannot use the payment services:
When making a payment we validate your personal information to assure its accuracy and that it is up to date
During the visit on the website we may collect a number of meta data, that allow us to deliver the website to your computer and to measure and track the activities on the website. This information, includes data such as the IP-Address, user-agent (browser), language settings, GUID’s or more. This information may also be processed by third parties such as analytics providers through Pixels or SDK’s and be processed together with usage data such as what pages you visit.
When you use the coinXchange website, we automatically collect log data and device information. This information includes, but is not limited to: information about how you used the coinXchange platform (including any clicked links to third-party applications), IP address, access data and times, information about hardware and software used, device information, device event data, unique identifiers, crash data, cookie data, and the websites that you visited or interacted with before or after using the coinXchange platform.
We may use, store and process personal information to (1) provide, understand, improve and further develop the coinXchange Platform, (2) to fulfil the contractual requirements of our services. (3) To provide, personalize, measure and improve our advertising and marketing.
We may use the personal information to provide, enhance and further develop the coinXchange Platform, such as:
We process such personal information for these purposes, to the extent that it is necessary for the proper performance of the contract with you, in our legitimate interest in improving the coinXchange Platform and the related experience of our members.
To the extent permitted by applicable law or your consent, we may collect certain personal information about you, such as: For example, use your email address to hash and share them with social media platforms such as Facebook or Google to generate leads, direct visitors to our websites or otherwise for our products and services. These processing activities are based on our legitimate interest in marketing activities in order to provide you with products or services that may be of interest to you.
The social media or advertising platforms to which we may share your personal information are not controlled or monitored by coinXchange. Therefore, any questions about how your service provider for the social media platform processes your personal information should be directed to that provider.
coinXchange may use external service providers to provide services related to the website, platform and services.
For example, service providers may assist us in: providing the coinXchange Services using third-party platforms and software tools (such as through integration with our APIs), hosting of web related content or messaging services. These service providers have limited access to your personal information in order to perform these tasks on our behalf and are contractually bound to protect them and to use personal information only in accordance with our instructions.
You may exercise all of the rights described in this section before the relevant Responsible Body by sending an e-mail to info@coinXchange.com. Please note that we may ask you to confirm your identity and request before we take further action.
You can access and update some of your information in your account settings. You are responsible for keeping your personal information up to date.
You have the right to request us to correct any inaccurate or incomplete personal information that concerns you.
In some countries, applicable law may entitle you to request copies of personal information we hold about you. You may also be entitled to request copies of any personal information you have provided to us in a structured, common and machine-readable format and / or request that such information be transmitted to another service provider (as far as technically possible).
In principle, we store your personal data for as long as is necessary for the fulfilment of the contract between you and us, and for compliance with our legal obligations. In certain jurisdictions, you may require that all your personal information be completely deleted.
Please note the following if you request the deletion of your personal data: We may retain some of your personal information for our legitimate business interests, such as fraud detection and prevention, and increased security. For example, if we block a coinXchange account for security or fraud, we may retain certain information from that coinXchange account to prevent that member from opening a new account in the future. We may also store and use your personal information to the extent necessary to fulfil our legal obligations. For example, coinXchange may retain some of your information for tax reasons or for legal reporting and auditing obligations. Information shared with others (via referral program) may continue to be visible to those that invited you, even when your account is terminated Because we maintain the coinXchange Platform for protection against accidental or malicious loss and destruction, no copies of your personal information may be removed from our backup systems for a limited period of time.
If we process your personal information based on your consent, you may revoke this consent at any time by changing your account settings or sending a message to coinXchange specifying your consent to revoke it. Please note that the withdrawal of your consent has no effect on the legality of processing operations prior to their withdrawal. In addition, the applicable law in some jurisdictions may entitle you to limit how we use your personal information, especially if you deny the accuracy of your personal information.
You have the right to file complaints about our data-processing processes by submitting a complaint, accessible through the "Contact Us" section below, or to a regulatory agency.
To protect your data from unauthorized access, loss, destruction, or alteration, we continually adopt and improve administrative, technical, and physical security measures. Some of the security measures we take to protect your information include firewalls and data encryption, as well as access control of information. If you know or have reason to believe that the access data to your coinXchange account has been lost, stolen, misappropriated or otherwise compromised or there is an actual or suspected unauthorized use of your coinXchange account, please contact us.